ENG "Формирование скриптов для продаж. Работа с возражениями"

ABOUT US

Q&A

OUR PRODUCTS

TESTIMONIALS

Main

RU

ABOUT US

Q&A

OUR PRODUCTS

TESTIMONIALS

Main

Training
"Sales script development. Handling objections"

— You will learn how to create effective sales scripts and communicate with clients.
— We will explore key principles and techniques that will help you improve communication with potential clients and increase conversion.

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TRAINING PROGRAM

Module 1
Introduction to sales scripts

— The importance of effective scripts in the sales process.
— Key principles of creating sales scripts.
— Different types of scripts and their application in various situations.

Module 2
Research and preparation

— Researching the target client and understanding their needs.
— Analyzing competitors and their sales scripts.
— Preparing the key elements of the script.
— Personalization.

Module 3
Handling objections

— Identifying common objections and sales obstacles.
— Developing effective responses and counterarguments to objections.
— Techniques for overcoming objections and convincing the client of the benefits of the offer.

Module 4
Communication skills and techniques

— Improving skills for effective communication with clients.
— Techniques for active listening and building trust.
— Using language of benefits and psychological triggers.

Module 5
Practical application and results analysis

— Role-playing and training to practice scripts in real situations.
— Analysis and feedback on the application of sales scripts.
— Optimizing scripts based on the results obtained.

STAGES OF SERVICE PROVISION

1

CONSULTATION AND NEEDS ANALYSIS

— Initial meeting to discuss your goals, needs, and expectations from the service/training
—Analyzing current processes and answering any questions

2

DEVELOPMENT OF INDIVIDUAL PROGRAM / PLAN

— Creating a customized program that aligns with your needs and objectives
— Determining stages and sequence of work

3

PREPARATION OF MATERIALS AND RESOURCES

— Gathering and preparing necessary materials, presentations, instructional materials, and other resources
— Selecting tools and methodologies to be used during the service/training

4

IMPLEMENTATION OF SERVICE / TRAINING

— Conducting the training or delivering the service according to the developed program
— Active interaction with the client, ensuring understanding and mastery of the material
— Practical exercises, case studies, role-playing, and other activities to reinforce knowledge and skills

5

EVALUATION AND FEEDBACK

— Assessing progress and achievement of client's set goals
— Collecting feedback from the client on the quality and effectiveness of the service/training
— Making adjustments and improvements based on the received feedback

6

COMPLETION AND SUPPORT

— Providing the client with final results and reports, if applicable
— Offering additional support or consultations upon client's request after the completion of the service/training.

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